DONOR RELATIONS ASSOCIATE – Temporary Contract Position
TIME COMMITMENT: Full Time, 37.5 hours weekly
DURATION: Temporary Contract (Maternity Leave – 12 month)
COMPENSATION: $45,500 – $47,000 (based on hourly wage)
LOCATION: Office located in Grimsby, Ontario; Remote/Hybrid Work options
START DATE: Immediately
Overview of the Organization:
For over 60 years, Bible League Canada has been committed to doing missions differently. How? By strategically building extraordinary international partnerships with national ministries in nearly 50 countries, equipping local believers through Bible-centric discipleship programs to become champions for the Gospel, committed to reaching their own communities with the Living Word of God. Bible League Canada diligently tracks each copy of God’s Word placed, connecting Canadian donor champions with global champions to see maximum impact and multiplying transformation.
Responsibilities:
Reporting to the Manager of Development, the Donor Relations Associate – Temporary Contract (Maternity Leave) will play a primary role in the ministry’s telephone strategy as part of our Donor Cultivation framework. This includes contacting identified donors for the purpose of engaging and cultivating their relationship with BLC. In pursuit of service excellence, the incumbent will ensure that every person contacted feels appreciated and that their support is valued and is producing results. The incumbent should be comfortable working in a fast-paced environment and interacting with donors effectively and diplomatically.
Specific responsibilities within the above areas include:
Current Donor Caseload Calls:
o Through the “Ask, Thank, Report” Model, cultivate a minimum caseload of 300 donors on a regular basis as part of our donor cultivation strategy with a primary focus on upgrading donors. This includes but is not limited to phone calls, e-mail and other written correspondence.
o Understand all current donor events, appeals and outreach activities and leverage these opportunities when speaking with donors.
o Be active in developing and considering new and creative means of relationship building for the purpose of increased ministry.
o Accurately input all activities in Salesforce database.
Thank You Calls:
o Thank all non-caseload donors by phone within 24-48 hours of gifts received.
o Provide written correspondence as needed.
Support:
o Provide back up for team members as needed and assigned.
*Additional responsibilities may be added in consultation with and at the discretion of your manager.
Education:
· High School diploma required; some College level courses appropriate to the position or equivalent experience is a definite asset.
· Sales and relational customer service training are a definite asset.
Experience Needed:
· 1 year of experience and a proven track record in donor cultivation, customer service and/or sales is an asset.
· Telecommunication experience is a definite asset.
· Experience in a not-for-profit organization is an asset.
Qualifications:
• Proficient in MS Office (specifically Word, Excel, Outlook).
• Experience with Salesforce (customer service management) & Asana (project management) software is an asset.
• Proficient in Internet research and search engine skills.
• Excellent communication skills, both written and oral.
• Ability to “think on one’s feet” and deal with challenging conversations.
• Exceptional attention to detail.
• Organizational and time management skills.
• Ability to spend extended periods communicating via telephone.
Interpersonal Skills and Personal Attributes:
• Excellent service and interpersonal skills
• Cultural, economic and environmental sensitivity
• Absolute commitment to confidentiality
Required Commitment:
· Follower of Jesus Christ who wholeheartedly subscribes to Bible League Canada’s faith and lifestyle policy documents.
· Knowledge of and a passion for Bible League Canada and its work, with a love for Bible-based ministry.
· In fulfilling your responsibilities, you will be required to participate in chapel and pray for and minister to people who contact Bible League Canada either in person, or by phone or other electronic communication. These ministry and prayer opportunities include but are not limited to weekly chapel and devotions, meetings, general inquiries, and conferences and events.
Here’s why we think you will love joining Bible League Canada:
Our ministry: All peoples. Everywhere. Transformed by the living Word of God.
Our culture: Certified as a Best Christian Workplace-Flourishing category by the Best Christian Workplace Institute
Our team: Supportive, encouraging and positive environment
Our commitment: Team building, professional development, personal growth
Our plan: Competitive compensation, RRSP matching, outstanding benefits package, flexible work arrangements
For further information about Bible League Canada, please visit our website at www.bibleleague.ca.
Please submit your cover letter and resume or inquiries to:
Contact Person: Tanya Garvie, Manager of Development
Email: tgarvie@bibleleague.ca
Bible League Canada wishes to thank those who apply; however, only short listed candidates will be contacted.
Accommodations in the selection process are available, upon request, for applicants with a disability, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).