Full Time Program Supervisor

  • Full Time
  • Woodstock
  • Applications have closed.


Woodstock- Blossom Park Program

Position Description:  As the Program Supervisor, reporting to the Program Manager, you will be responsible to lead a team supporting tenants to help them maintain their health and housing.  Providing supervision and support to an interdisciplinary team and others as required.

About Indwell:  We are a Christian not-for-profit charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging.  Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society.  Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES.  Being a part of our amazing team you will be fulfilled working together with others who are genuinely invested in Indwell’s mission to serve people impacted by poverty and homelessness.   To learn more, go to: indwell.ca/our-model

Hours of Work:  40 hours per week. Flexibility is required to meet program needs, including evening and weekend hours. Participation in the on-call schedule is required.

Duties for this position include:

  • Supervising and supporting an interdisciplinary team of employees as assigned, providing leadership and direction.
  • Conducting and documenting regular check-ins with staff and completing employee performance evaluations.
  • Ensuring consistent and clear direction to program staff around maintaining and protecting tenant health records.
  • Attention to team dynamics, and the development and maintenance of positive team culture.
  • Coordinating and performing on-call responsibilities as required.
  • Overseeing a thorough onboarding and orientation process for new employees, students, and volunteers.
  • Participating and leading the staff recruitment process as needed, in collaboration with Program Manager and HR Team.
  • Consistently collaborating and communicating with Program Manager to identify and problem solve around gaps in systems and processes.
  • Participating and contributing to relevant Cross Regional Teams.
  • Leading, attending and actively involved in team meetings and other agency meetings as required.
  • Keeping apprised of new research and developments relevant to your role, through workshops, journals, websites and literature and transfer knowledge back to the team and tenants in the most effective manner available.
  • Overseeing the intake process for new tenants and supporting the team with coordinating move-ins and tenant welcome.
  • Support roll-out of new assessment tools to program staff and tenants.
  • Developing and maintaining relationships with community and health partners to support the team and tenants in connecting to community resources and supports.
  • Leading, coordinating and/or participating in case conferences with outside supports.
  • Coming alongside staff and tenants to achieve their goals while encouraging independence and recovery.
  • Apply evidence-based practice, influence policy and program development, identify relevant and appropriate, trauma informed care, promoting hope and trust.
  • Reviewing Landlord Tenant Board process, as needed, in collaboration with the Program Manager, and representing Indwell at possible hearings.
  • Support the team / staff responses to tenant complaints/concerns.
  • Maintaining a safe and healthy working environment.
  • Other duties as required.


  • Experience with harm reduction approaches to substance use.
  • Demonstrated effective crisis intervention skills.
  • Ability to work effectively in a high stress environment.
  • Excellent written, oral, and interpersonal skills.
  • Demonstrated commitment to interpersonal collaborative teamwork and care.
  • Demonstrated commitment to continuous professional development.

Skills:  Experience working with individuals with serious mental illness, substance use, or other special needs. Demonstrating a warm, sensitive, and caring approach.  Must be able to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness.  The ability to work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative. A knowledge of local community resources, support systems and landlord-tenant relations is beneficial.

Education/Experience:  Post Secondary degree in related field or equivalent with 2 years of supervisory experience in a social service setting.  Experience working in mental health and/or addictions is beneficial.


Salary:   $52,700-$62,500 annual salary based on education and experience. Indwell offers a competitive benefits package and RRSP contribution.   


To Apply:  Please apply with resume and cover letter via our website: www.indwell.ca/careers. We thank all applicants; however, only those that are being considered will be contacted.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided in all parts of the hiring process as required under Indwell’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Indwell exists to provide hope and homes for all. Our supports, services, and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith. Indwell engages with diverse communities; we actively identify and remove barriers that prevent people from accessing and participating in our services and organization.