Program Manager

Restorations Second Stage Homes

Organizational Overview: 

Restorations exists to support Survivors of sexual exploitation and trafficking by providing long term residential housing, survivor-led peer programming and holistic care.

Position Purpose:

To oversee the development and delivery of second-stage housing services for women in Halton Region with lived experience of human trafficking and commercial sexual exploitation in accordance with the Housing Services Act (HSA), Anti-Oppressive Practice (AOP) and Trauma-Informed-Care (TIC), and in partnership with community partners.

Supervision and Reporting:

The Program Manager is supervised by and reports to the Executive Director.


Program Management

  • Ensure that effective RSSH programs are in place to meet the housing requirements and standards in accordance with legislation and other provincial and municipal directives, regulations, policies and procedures while meeting the physical, psychological, social, cultural and spiritual needs of each program participant.
  • Review and update written program policies and procedures on an as needed basis.
  • Work closely with the Executive Director in providing necessary support and intervention for crisis situations.
  • Responsible for overseeing new resident screening, intake, and onboarding process; respond to community and agency housing referrals, complete participant intake assessments, finalize the intake process including participant agreements and completion of required documentation, to ensure alignment of participants with the RSSH housing program and values.
  • Coordinate staffing coverage and problem solving that will help maintain a stable and caring environment for residents at all times.
  • Facilitate regular house meetings to engage and empower participant feedback to the RSSH program and facilitate in-house events, as appropriate, such as cooking and nutrition supports, social activities, wellness activities, etc. 
  • Facilitate weekly resident support team meetings.
  • Ensure communication of agency referral, intake, and participation guidelines; grow community awareness of the program to ensure participant alignment with RSSH’s unique program offerings and values; and address any program complaints and concerns as required.
  • Facilitate Restorations’ Program Advisory Committee.
  • Responsible for rotating on-call shift responsibilities with the Executive Director.

Case Management:

  • Work collaboratively with RSSH staff and community partners to ensure delivery of a wrap-around support program for participant needs over the 2-year second-stage housing term, including use of case management software for confidential record-keeping in compliance with all privacy and related legislation.
  • Provide case management support and trusted supportive relationships for residents living within the RSSH house to meet the physical, psychological, social, cultural and spiritual needs of each program participant through the development of an individual, holistic plan with wrap around supports to address housing income supports (as applicable via OW; ODSP; etc.), legal supports and court services, medical and dental supports, mental health supports, including counselling, support for substance misuse, nutrition, wellness, social inclusion, connection to peer mentoring, education, skills training, employment access and supports, transportation, systems navigation, financial literacy, etc.
  • Work collaboratively with external agency partners to follow up on participant case management referrals for each participant to help ensure the unique needs of each participant is addressed.
  • Connect participants to RSSH Peer Advocates for peer survivor/lived experience support, and external case management supports, including Elizabeth Fry Halton External Case Manager, for transportation to and/or attendance at key appointments and meetings including court appointments, medical/dental appointments, OW/ODSP and other income support agencies, etc.
  • Build personal accountability for each participant to adhere to the program policies to ensure safety for the house, including adherence to house safety rules, participation in house chores and duties, safe substance use harm reduction, safety of visitors, including safe exit from the program if required to ensure the safety of participants and/or staff.


  • Monitor monthly spending/budgets to ensure fiscal responsibility and approve spending for groceries, household items, and other program expenses.
  • Assist with recruitment, hiring and retention of RSSH Housing Staff, to build a high performing case management team, providing strengths-based supports to participants, and increase credibility of the agency’s services within the local community, particularly Halton and Hamilton Regions.
  • Work with the Executive Director, Board of Directors, and Finance Committee of the Board to assist in annual budget preparation and make recommendations considering previous year performance and local priorities.
  • Coordinate with the Executive Director for program and facilities needs to ensure ongoing safety and maintenance of the house, with safety coordination of the participants when any external persons and/or maintenance workers are required to provide services for the house.
  • Provide assistance to the agency for program funding and grant applications, and ensure allocated funding is expended per any government, corporate, foundation or donor grant funding; assist with all required funding reporting; and work with staff and/or external agencies to develop a sound Measurement & Evaluation (M&E) framework for quantitative and qualitative program measurement.
  • Ensure any community partnership contracts for service and/or facilities agreements with service providers are current and up-to-date, including insurance policies for property assets and programs.
  • Facilitate RSSH agency-awareness and inclusion with key decision-makers, including government, region and municipal decision makers, and, with permission of the Executive Director, participate on local committees and planning tables, including education, advocacy and awareness of human trafficking and commercial sexual exploitation.
  • Report stories of impact to the Communications Committee to ensure appropriate marketing of the housing program, particularly with an appropriate Survivor-led voice when communicating with lived-experience audiences.
  • Remain current on anti-human trafficking and commercial sexual exploitation issues and advocacy initiatives, including legislation, regional, provincial and national statistics, etc.


  • Other duties as required


Knowledge, Experience and Training:

  • Completion of a four-year Honours Degree in a related discipline preferred (Social Work, Human Services, Public Administration, Psychology, Sociology).
  • A Masters Degree, such as MSW, and RSW registration with a regulatory body such as the Ontario College of Social Workers and Social Service Workers (OCSWSSW) is an asset.
  • A minimum of 3-5 years work experience, with emphasis on supervisory responsibility and program development within an Anti-Oppressive Practice (AOP) and Trauma-Informed-Care Framework.
  • Program management experience with persons with lived experience of human trafficking and commercial sexual exploitation an asset.
  • Training and Certification in First Aid/CPR Certificate, and knowledge of safe work practices including a basic understanding of the Occupational Health and Safety Act.
  • ASIST or SafeTALK certification preferred.
  • Non-Violent Crisis Intervention training preferred.

Essential Skills and Abilities:

  • Knowledge/familiarity of human trafficking and social service systems.
  • Exercise sound recovery skills, crisis management, and experience managing diverse teams.
  • Foster a work environment that promotes trust, psychological safety, humour, and personal accountability.
  • Develop trusting and consistent relationships with all residents that will empower and inspire them to achieve their goals.
  • Open and non-judgemental approach.
  • Willingness to collaborate with others and work as part of a team.
  • Ability to understand and connect with individuals while recognizing and connecting diverse needs and values set.
  • Ability to negotiate and resolve issues respectfully.
  • Understanding of working with clients to identify needs and ability to take a creative approach to addressing those needs.
  • Must be proficient with Google Workspace, Microsoft Office, and case management software.
  • Flexibility to adjust scheduled responsibilities and tasks based on arising needs of residents.
  • Proficient communication and writing skills to draft reports, presentations, and other documents.
  • Mental stamina to engage with individuals who will be sharing intense experiences of trauma.
  • Alignment with the Core Values of Restorations.


  • A valid Ontario driver’s license and access to a vehicle.
  • Current Criminal Record Check with vulnerable sector screening.
  • Adherence to Restorations agency values.

Hours and Location of Employment:

  • 35 hours/week.
  • Work conducted at Nancy’s House in Burlington (confidential location will be disclosed upon offer of employment).
  • Weekday schedule with some evenings and weekends based on programming needs.

Salary $50,000-$60,000 based on experience

Application Process:
Interested applicants should submit their cover letter and resume/CV via Indeed by 5:00 PM on April 6, 2023.

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