Director of Operations

  • Full Time
  • Chilliwack, BC
  • $90,000 - $100,000 CAD / Year
  • Aug 10, 2024

Ruth & Naomi’s Mission

Director of Operations – Ruth & Naomi’s Mission

This executive search is conducted by Nelson/Kraft & Associates on behalf of Ruth & Naomi’s Mission



Ruth & Naomi’s Mission (RAN) is searching for a motivated, operational leader with leadership, project management and exceptional communication skills to join their team as Director of Operations.

As the right-hand person to the Executive Director, the Director of Operations oversees operational activities at every level of the organization including all departments and the programs they support (Shelters, Interchange, Oasis Recovery, Family Centre, New Hope and Wellness Clinic). The role will include formulating strategy, improving performance and effectiveness, establishing and maintaining relationships and expanding resources and securing compliance with outside agencies or stakeholders as it relates to the overall programming and services RAN provides. This role will require a collaborative approach, offering direction and mentorship to the Lead Team and Department Managers.

The Director of Operations will be responsible for the quality of the programs operating within RAN and how they support the continuum of care to meet the overall organizational goal of transforming lives. This position will work to strategize efficient process improvements, ensuring all departments work cohesively to achieve measurable results as RAN’s clients and residents take steps forward in their individual journeys.

If you are an operational leader with a passion for teamwork and collaboration, and you are motivated to see lives improved through RAN’s services, we would love to hear from you.




Ruth & Naomi’s Mission has been in Chilliwack for over twenty years. From handing out sandwiches to the unhoused in downtown Chilliwack, we have grown to encompass three locations in Chilliwack and close to 100 staff. We operate seven days a week; twenty four hours a day. In our community of Chilliwack, we serve meals each day, provide shelter for people every night and support people in our bed-based recovery programs for men and women – just to name a few of our services.

Ruth & Naomi’s Mission is a Christian faith-based organization with a vision and commitment to see the lives of people experiencing homelessness, poverty and struggling with addiction transformed by the love of God.


Supporting 28 men and women in residential addiction recovery
Serving 380 meals per day, and providing 24/7 care
Operating rooms for 59 individuals stepping out of homelessness and into supportive housing
Managing 36 apartment units for low-income families with security and supports
Offering 100+ shelter beds each night, and provisions for basic hygiene and clothing needs



Leadership & Management: Proven ability to lead and manage teams, develop talent and foster a positive work environment.

Operational Efficiency: Expertise in process optimization, resource management and implementing operational improvements.

Strategic Planning: Strong strategic planning skills, with a focus on long-term growth and sustainability.

Financial Acumen: Proficiency in budgeting, financial analysis and financial reporting.

Communication: Excellent verbal and written communication skills with the ability to interact effectively with all levels of the organization.

Analytical Skills: Strong problem-solving skills with the ability to analyze data and make informed decisions.

Project Management: Experience in planning, executing and overseeing projects, with a track record of successful project completion.

Technological Proficiency: Familiarity with ERP systems and other operational management software.

Customer Focus: Commitment to delivering high-quality customer service and ensuring customer satisfaction.

Adaptability: Ability to adapt to changing business environments and handle multiple priorities.



Bachelor’s Degree (or equivalent) in operations management, business administration or a related field.
Proven work experience as an Operations Manager, or a minimum of 5 years’ in a similar management role.
Fully aligned with the mission and convictions of the organization.
Experience with budgeting and forecasting.
Familiarity with business and financial principles.
Experience working with the marginalized, vulnerable populations, those unhoused, those struggling with addiction or various mental health challenges is an asset.




Location: Chilliwack, BC

Application Deadline: August 12, 2024

Start Date: TBD

Salary Range: $90,000 – $100,000


APPLY online at with your cover letter and resume. You must be eligible to work in Canada.



Nelson/Kraft & Associates Inc. is an executive consulting firm that specializes in working with not-for-profits and for-profit businesses across Canada, assisting them in the placement of senior executives and directors.

Nelson/Kraft & Associates Inc. welcomes and encourages all interested applicants to apply for this position. Nelson/Kraft & Associates Inc. is committed to the principles of diversity and inclusion in its hiring practices, and will only make distinctions among interested applicants in accordance with the applicable Human Rights legislation.

Nelson/Kraft & Associates Inc. also welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact us.

To apply for this job please visit