Residential Support Worker

  • Part Time
  • Hamilton
  • Jun 30, 2023

YWCA Hamilton

YWCA Hamilton

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

Position Description

This employee will work within a 24-hour residential housing model that will serve a total of 10 individuals in partnership with another Community Agency Service Provider. Individuals served will have a confirmed Mental Health Diagnosis & Intellectual Developmental Disability.  They will provide delivery of direct support services to all residents within the housing apartment model and ensure the physical and emotional well-being and safety/security of all individuals within the residential site in alignment with YWCA Hamilton’s Mission and Vision Statements and in cooperation with partnership of Community Agency Service Provider.

This is a unique partnership with another Community Service Agency and funding from two Ministry streams in order to provide the appropriate services and supports to meet the complex needs of the residents. This employee will work in cooperation and alongside with other Community Agency Staff, YWCA Hamilton Staff, including Assigned Program Supervisor, full time, part-time and relief team members. They will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the partnership and DS Department and in keeping with general policies and guidelines of YWCA Hamilton. 

  • Ensure the physical and emotional well-being of individuals we support is maintained;
  • Follow and adhere to QAM compliance and Legislation 299/10 standards;
  • This employee will provide delivery of direct support services to individuals we support within their residential housing model;
  • Support services in all areas of daily living within our service plan domains including but not limited to: bathing, hygiene routines, medication administration, meal preparation, grocery shopping, chore lists/housekeeping, laundry, nightly safety inspections, and in-house recreation opportunities and community outings that promote social inclusion. Provide supervision and ensure safety of residents during their shift;
  • Support services offered will maintain or increase individual’s independent living skills and personal growth;   
  • In cooperation with program supervisor will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the partnership and DS Department and in keeping with general policies and guidelines of YWCA Hamilton;
  • Ensure the physical and emotional well-being of individuals we support is maintained;
  • Assist residents with ADL’s, meal preparation, grocery shopping, menu planning, medication administration, assistance with hygiene routines, housekeeping, laundry, community safety skills, transportation, reducing risks to harm, community outings, recreation and social opportunities;
  • Implement and carry-out individual program plans, Behaviour Support Plans and protocols;
  • Must attend and participate in regular team meetings in order to communicate and share information including achievements, progress, concerns and generate solutions;
  • Attend on-going professional development opportunities offered to program staff;
  • Contribute in the development, planning, implementation of day/evening and weekend in-house and community based social/recreational activities;
  • Program and agency policies are adhered to by staff and reviewed regularly;
  • All necessary administrative/documentation tasks are performed including: MAR sheets, daily communication logs, checklists, chore lists, inspections, incident reports, or other reports/tasks as assigned;
  • Ensure that housekeeping/cleanliness/maintenance of program areas or residents’ accommodations standards are met;
  • Establish positive professional relationships with staff, individuals, families, and other community service agency providers;
  • Ensure YWCA Hamilton workplace health and safety policies and procedures are followed at all times and act to reduce workplace hazards;
  • Report all workplace hazards and follow YWCA Hamilton health and safety policies.


  • Minimum Education: Social Service Worker Diploma (SSW) or enrolled for completion, Developmental Service Worker (DSW) Apprenticeship or enrolled, Community Service Worker (CSW) or other human service field;
  • Minimum 1-2 Years Part Time or Relief work experience in a 24hr residential setting;
  • Previous work experience with individuals with Mental Health Diagnosis and Challenging Behaviours;
  • Emergency First Aid/CPR Certification;
  • Mental Health First Aid Certification;
  • NVCI Certification;
  • QAM/Abuse Training, Fire Safety;
  • ARAO Training;
  • Must have demonstrated excellent verbal and written skills;
  • Ability to work independently and as a part of the team;
  • Must be able to work all the rotating schedules as assigned;
  • Proficiency with MS Office Applications including Word & Outlook;
  • Working from a feminist, anti-oppressive/anti-racist perspective;
  • Karen (Burmese) & French Language Skills an Asset;
  • Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost;
  • Attend and participate in all YWCA Hamilton mandatory training;
  • Must be willing to provide a pre- employment medical examination and annually thereafter.

YWork for us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

  • On-the-job training and professional development opportunities
  • Staff fitness, childcare and recreation discounts
  • Opportunities to get involved in our community
  • A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

How to Apply

Please submit resume and cover letter to:

Thank you for your interest in YWCA Hamilton.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disAbilities; and individuals from racialized communities or other marginalized groups are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: All applicants must be fully vaccinated against COVID-19 and only candidates selected for an interview will be contacted. Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

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