Customer Service Representative
Caring and skilled youth leader passionate about positively impacting programs and helping individuals by providing support. Familiar with mentoring and planning events, and always looking for ways to improve programs and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Efficient under pressure
AP, MLA and Chicago Manuals of Style
Creative and innovative Superior verbal and written communication skills Exceptional attention to detail Team player
Strong time management
Team Lead | Caryl Baker Visage | Newmarket, Ontario
Ensure clients were served and satisfied in a timely manner
Preformed various services for clients including but not limited too: advanced facial treatments, ear piercing, facial waxing, and teeth whitening
Opened and closed salon
Maintained social media accounts associated with the business
Mentored junior team members on protocols and procedures of each service to maximize contributions.
Kept work areas clean, organized and safe to promote efficiency and team safety. Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
JULY 2014-FEBRUARY 2016
Shift Supervisor | Plato’s Closet | Newmarket, Ontario
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Helped store management meet standards of service and quality in daily operations. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Completed store opening and closing procedures, including setting up registers and checking products.
SEPTEMBER 2013-SEPTEMBER 2014
Cashier | Canadian Tire | Bradford, Ontario
Restocked, arranged and organized merchandise in front lanes to drive product sales. Reviewed and resolved differences between accounting information and cash drawer. Counted cash in register drawer to balance register at beginning and end of shift. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
MAY 2012-JUNE 2013
Shift Supervisor | KFC | Bradford, Ontario
Located and resolved problems with team production and performance to maintain consistent quality levels.
Monitored daily and weekly key performance indicators to maintain on-track status. Collaborated with other leaders and executives to direct workflow and support operations.
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Sunday school teacher for the Salvation Army nursery (2010 – Present) Nursery attendant for the Salvation Army (2010 – Present)
Vacation Bible School (March Break 2012)
Missions trip to Belize to work with a school (March 2015)
Missions trip to California to work with those less fortunate (March 2017)
Event planning/Counselling for youth group (June 2015- Present)
Camp Counsellor at Jackson’s Point sports camp (once a week in Summers, starting in 2015)
High School Diploma
Toronto District Christian High School, Vaughan, ON
Bachelor of Arts: Double Major in Clinical Psychology & Religion And TheologyRedeemer University College, Hamilton, ON