ANA GONZALEZ
206-11 Guelph Rod, Erin, ON; M:(416) 738-4735; E:gonzalez.kpa@gmail.com
SUMMARY OF QUALIFICATIONS
• Over 4 years working in a pharmaceutical setting, social work and office settings
• Understand and communicate with the needs of patients and goal settings
• Prioritized, resolved and assigned issues and problems solve possible solutions to provide an efficient job ethics for stakeholders
• Organized caseload while maintaining an efficiently and effectively respond to unexpected workload and situations in which data accuracy, attention to detail and clear communication took a major role
• Worked in a multi-disciplinary team environment and independently
• Experience and Sensitivity to family settings and dynamics
• Fluent in English/Spanish
TECHNICAL EXPERTISE
• Office Equipment: Multi-Line Phone Systems, Fax Machine, Photocopiers, Computers
• Computer: Spreadsheet, Word Processing, Database Management, Data EntryDossier/Purkinje/ Nexsys/Remedy, Cisco phone system, Typing Speed over 40 WPM, Filing and File/Document Update, Credit Card Registration/ Tokenization
• MS Office: Word, PowerPoint, Publisher, Excel, Above, Email (Outlook/Office365), and Internet research
PROFESSIONAL EXPERIENCE
Casual Behaviour Support Worker – Hopewell 2019-present
• Support individuals to live independently while engaging in meaningful activities
• Maintain knowledge of current best practice in the field of Applied Behaviour Analysis (ABA)
• Demonstrate knowledge of Hopewell Employee training e.i. G-tube, HR downloads, CPI, et al.
• Performed healthcare service such as medication administration
• Identify, anticipate, and report issues of concern while addressing positive solutions when addressing challenging behaviour/situations
Full Time Autism Associate- Residential Care, Kerry’s Place (Orangeville, ON) 2018-2020
• Act as the primary liaison with family, medical, educational, leisure and recreational contacts
• Provide leadership and coaching to other employees to continuously improve the quality of service and the work environment
• Provide appropriate support to ensure the health and safety and ensure compliance to Policies and Procedures associated with Health and Safety and Abuse Prevention
ANA GONZALEZ M:(416) 738-4735; E:gonzalez.kpa@gmail.com
• Ensure that Behavioural and Crisis Protocols are documented and consistently in best practice while completing of other support document(s), incident reports and serious occurrences
• Provide support and coaching in the areas of social skills, communication, vocation and leisure activities to improve the quality of life of supported individuals
PT Autism Support Assistant-Residential Care (Orangeville, ON) 2017-2018
• Provide solutions to barriers impacting achievement of quality of life
• Ensure the work area is clean and safe; correct or report any safety concerns
• Administration of medication according to Kerry’s Place Autism Services Policy and Procedure leisure activities
Repairs & Maintenance & Customer Service Rep., Rexall/Head Office (Mississauga, ON) 2016
• Dispatched the required maintenance vendor to stores for assistance of repairs
• Conducted telephone intakes of any customer feedback, complaints or inquiries and taking
steps to provide solutions
• Escalated any issues that need any further investigation to the appropriate department
• Prioritized, resolved and assigned customer issues while providing effective customer satisfaction levels
P/T Pharmacy Assistant, Rexall/PharmaPlus (Toronto, ON) 2013-2016
• Assist over 1000 patients with medication requests in Retail Pharmacy and Hospital Settings
• Assist Pharmacy with clerical duties and distribution of Medication- counting, mixtures,
dispense, inventory control, returns, information to patients
• Essential experience entering patients’ prescriptions and assisting manager with front shop duties
• Proficiency with attention to detail, ability to handle multiple projects, and maintain confidentiality
EDUCATION AND PROFESSIONAL CERTIFICATIONS
Autism Spectrum Disorder, Kerry’s Place, Orangeville, Certification 2019
Behaviour Behaviour Analysis, Seneca, Online Certification In Process 2019
B.A. in Human Services , Redeemer University, Hamilton Expected 2021
First Aids/CPR/CPI (Updated), ON 2018
Social Service Work (Diploma), George Brown College, Toronto, ON 2009
To contact this candidate email Ms.algonzalez@gmail.com