Ana Gonzalez

ANA GONZALEZ

206-11 Guelph Rod, Erin, ON; M:(416) 738-4735; E:gonzalez.kpa@gmail.com

SUMMARY OF QUALIFICATIONS

• Over 4 years working in a pharmaceutical setting, social work and office settings

• Understand and communicate with the needs of patients and goal settings

• Prioritized, resolved and assigned issues and problems solve possible solutions to provide an efficient job ethics for stakeholders

• Organized caseload while maintaining an efficiently and effectively respond to unexpected workload and situations in which data accuracy, attention to detail and clear communication took a major role

• Worked in a multi-disciplinary team environment and independently 

•  Experience and Sensitivity to family settings and dynamics

• Fluent in English/Spanish

TECHNICAL EXPERTISE

• Office Equipment: Multi-Line Phone Systems, Fax Machine, Photocopiers, Computers

• Computer: Spreadsheet, Word Processing, Database Management, Data EntryDossier/Purkinje/ Nexsys/Remedy, Cisco phone system, Typing Speed over 40 WPM, Filing and File/Document Update,  Credit Card Registration/ Tokenization

• MS Office: Word, PowerPoint, Publisher, Excel, Above, Email (Outlook/Office365), and Internet research

PROFESSIONAL EXPERIENCE

Casual Behaviour Support Worker – Hopewell      2019-present

• Support individuals to live independently while engaging in meaningful activities

• Maintain knowledge of current best practice in the field of  Applied Behaviour Analysis (ABA) 

• Demonstrate knowledge of Hopewell Employee training e.i. G-tube,  HR downloads, CPI, et al.

• Performed healthcare service such as medication administration

• Identify, anticipate, and report issues of concern while addressing positive solutions when addressing challenging behaviour/situations

Full Time Autism Associate- Residential Care, Kerry’s Place (Orangeville, ON)        2018-2020

• Act as the primary liaison with family, medical, educational, leisure and recreational contacts

• Provide leadership and coaching to other employees to continuously improve the quality of service and the work environment

• Provide appropriate support to ensure the health and safety and ensure compliance to Policies and Procedures associated with Health and Safety and Abuse Prevention

ANA GONZALEZ                                                                            M:(416) 738-4735; E:gonzalez.kpa@gmail.com

• Ensure that Behavioural and Crisis Protocols are documented and consistently in best practice while completing of other support document(s), incident reports and serious occurrences 

• Provide support and coaching in the areas of social skills, communication, vocation and leisure activities to improve the quality of life of supported individuals

PT Autism Support Assistant-Residential Care (Orangeville, ON)                 2017-2018

• Provide solutions to barriers impacting achievement of quality of life

• Ensure the work area is clean and safe; correct or report any safety concerns

• Administration of medication according to Kerry’s Place Autism Services Policy and  Procedure leisure activities

Repairs & Maintenance & Customer Service Rep., Rexall/Head Office (Mississauga, ON)         2016

• Dispatched the required maintenance vendor to stores for assistance of repairs

• Conducted telephone intakes of any customer feedback, complaints or inquiries and taking

steps to provide solutions

• Escalated any issues that need any further investigation to the appropriate department

• Prioritized, resolved and assigned customer issues while providing effective customer satisfaction levels

P/T Pharmacy Assistant, Rexall/PharmaPlus (Toronto, ON)                     2013-2016

• Assist over 1000 patients with medication requests in Retail Pharmacy and Hospital Settings

• Assist Pharmacy with clerical duties and distribution of Medication- counting, mixtures,

dispense, inventory control, returns, information to patients

• Essential experience entering patients’ prescriptions and assisting manager with front shop duties

• Proficiency with attention to detail, ability to handle multiple projects, and maintain confidentiality 

EDUCATION AND PROFESSIONAL CERTIFICATIONS

Autism Spectrum Disorder, Kerry’s Place, Orangeville, Certification        2019

Behaviour Behaviour Analysis, Seneca, Online Certification             In Process 2019

B.A. in Human Services , Redeemer University, Hamilton            Expected 2021

First Aids/CPR/CPI (Updated), ON    2018

Social Service Work (Diploma), George Brown College, Toronto, ON              2009