Biatah Dzame

Office Support – Sanctuary Outreach Crisis Pregnancy Support Program, Guelph, ON
July 2021-Present

Handled the company’s online presence – regularly updated the company’s website and various social media accounts
Helped the brand achieve a strong social media presence by handling day-to-day inquiries
Putting up event posters/ flyers on community bulletin boards in the city
Helping with fundraisers and training sessions to make highly valuable employees

Customer Relationship Specialist -River of Life International Fellowship, Guelph, ON
September 2018-Present

Effectively communicate to and organize incoming visitors to create order
Working directly with pastoral staff and event coordinators to create skill exploring youth activities
Creating a supporting, stimulative and welcoming environment for everyone

Daycare Supply Teacher – Lakeside Childcare Centre, Guelph, ON
August 2021- Present

Documenting observations and engage with children ranging from 12 months to 5 years
Work effectively within a team of teachers to enhance learning
Provide and maintain a safe and sanitary classroom

Learning Support Agent – UGDSB Elementary Schools, Guelph, ON
November 2020- Feb 2021

Help students easily navigate the online platform easily while learning virtually.
Interact with parents and guardians to provide basic or scripted information in response to routine inquiries about services.
Co-design lesson plan for up to 21 diverse students.
Answering parent inquiries and solving problems and general complaints so as to promote services that meets parents and pupils needs 

Customer Service Associate  -Drop Inn centre, Guelph, ON
Oct 2018- Oct 2020

Assisting customers with their needs by answering questions and encouraging donations
Being the first point of contact for customers through email, phone, and in-person visits.
Provide direct support to the General Manager through verbal or written instruction.
Implementing and maintaining enhanced safety and cleaning protocols  

Front Desk Associate  – Shelldale Family Gateway, Guelph, ON
January 2020-March 2020 

Making appointments for customers and greeting guests 
Picking and placing phone calls 
Planning pick up and drop in times for the children 
Provide service information to caller

Advanced Computer Class – Immigration Services Guelph-Wellington, Guelph, ON
 Oct 2018- Oct 2020

Microsoft Excel skills
Microsoft Word computer skills
Powerpoint skills