I am an extremely hard-working individual with a passion for customer service. I have experience leading teams, as well as being part of teams. Collaboration, patience, perseverance, time-management, and problem-solving are areas that I excel in. I am comfortable with computers and can adapt well to changing circumstances.
Bachelor of Arts: Honours Social Work
Redeemer University, Ancaster, ON
Expected completion: April 2022
SPARC Day Camps, Mississauga, Ontario
May to August 2018
In this role, I provided customer service to parents, scheduled shifts, and would oversee the day-to-day operations at the camp.
o Led a team of staff throughout the summer, giving roles and responsibilities to each, making sure that work was done with excellence while also completing my duties.
o Develop excellent customer service skills that can be applied for other customer service situations.
Glen Erin Inn and Spa, Mississauga, Ontario
January 2018 to May 2019
o Deliver exceptional customer service to guests.
o Collaborate and work with colleagues in high-stress situations.
o Learn the “ins and outs” of the service industry.
Fair Havens Ministries, Beaverton, Ontario
April to August 2019
In this role, I was the supervisor for three individuals for nine weeks. Prior to these nine weeks, I planned the curriculum for the camp service we would provide for the children over the summer.
o Leadership skills were challenged and improved, along with conflict resolution and collaboration.
o Teach the individuals I was overseeing strategies and skills to be successful.