Kayla

Kayla Simmonds

Hamilton, ON

289-339-9708

kaylasimmonds15@gmail.com

Highlights

● Reliable, personable and open-minded team-player

● My mindset is oriented around effective teamwork

● Experienced in handling conflict

● Strong ability to bring empathy and passion into any setting and empower those around me

Tools

● Bilingual (English + Spanish)

● Microsoft Office

● Mac Proficient

Education

● Bachelor of Business Administration Honours-Accounting, Co-op Program

○ Redeemer University Expected Completion: May 2025

● Business – Accounting Diploma

○ Mohawk College Completed: June 2021

Experience

COVID-19 Vaccine Clinic Screener – City of Hamilton

Hamilton, ON March 2021 – August 2021

● Applied customer service attitude to screen clients and guide them through the process of getting

vaccinated and receiving verification.

● Effectively translated Spanish to English when needed, allowing them to be more confident in the

clinic.

● Took initiative and answered questions asked by colleagues and clients, to produce a better flow

and have as many people come into the clinic each day as possible.

● Provided clients with a great experience throughout the clinic, while monitoring their comfort and

company in this new setting.

Crew Trainer and Member – McDonalds

Hamilton, ON July 2018 – May 2021

● Trained new recruits to work confidently in the workplace, resolve conflict and care for the clients

needs.

● Managed time well with orders and client concerns while verifying that the restaurant goals were

still being met.

● Maintained a clean environment to ensure the safety of the customers and employees.

● Worked flexibly in all aspects of the store, allowing my employer to feel confident in scheduling

according to their needs.

● Took initiative and catered to customer needs, guaranteeing that they have been left satisfied.

Hobbies

● Basketball

● Soccer

● Mathematics

● Piano

● Making ideas happen