Melissa Ismay Agard
Hamilton, ON 647-572-4614melissaismayagard@gmail.com
Cashier/Server/Food Prep
QUALIFICATIONS
➢ Customer service experience as a Hostess and Front of House in the hospitality sector of restaurants and recreation; administrative experience in the business sector
➢ Excellent communication skills, verbal and written; follow instructions quickly and correctly
➢ Strong problem solver, decision maker and attentive listener
➢ Quick and willing to learn to train and develop new skills and techniques
➢ Team player, able to work independently with minimal supervision
➢ Familiar with restaurant operation policies and procedures and food handling safety practices
➢ Solid time management skills, calm under pressure, work well in a fast-paced environment
RELEVANT EXPERIENCE
CUSTOMER SERVICE/FOOD PREP SKILLS
➢ Greeted and welcomed guests to restaurant, recreation centre
➢ Answered questions, addressed concerns and resolved complaints
➢ Provided guests with information about menu, specials, ingredients and method of preparation
➢ Accommodated guests with food allergies and other preferences, e.g. vegetarian
➢ Asked guests about their dining, entertainment experience to ensure customer satisfaction
➢ Communicated with Manager about any escalated issues of guests
➢ Prepared food and assembled guest orders
ADMINISTRATIVE SKILLS
➢ Operated office equipment: printer, computer, fax, photocopier
➢ Answered telephone, took messages by telephone and email, distributed mail
➢ Assisted clients and other visitors to the company
➢ Provided support to management
WORK HISTORY
Waitress
Jack Astor’s Lansdowne, Ottawa, ONOctober 2019- April 2020
HOSTESS January 2017 – July 2018
Jack Astor’s, Mississauga, ON
HOSTESS & FRONT OF HOUSE July 2014 – July 2016
Scooters Roller Palace, Mississauga, ON
FRONT OF HOUSE November 2015 – June 2016
Burrito Boyz, Mississauga, ON
VOLUNTEER EXPERIENCE
AFTER SCHOOL CARE September 2019 – February 2020
Westboro Academy
SUMMER CAMP COUNSELOR 2016 & 2017
Circle Square Ranch
To contact this candidate email magard@redeemer.ca