Rachel Hamilton

PROFILE: I am a reliable and committed individual who brings enthusiasm and dedication to a team. I have proven experience in customer service, food handling and safety, communication, and sales.
 
QUALIFICATIONS: *Smart Serve certified
                                    *Extensive customer service experience
                                    *Point of Sale (POS) system operation experience
                                    *Food safety understanding
                                    *Exceptional interpersonal skills
                                    *Friendly, upbeat and highly responsible
           
JOB EXPERIENCE: Kamoosh Bistro                                                                Waterdown, ON
                                     Upscale Italian Dining                                                             April 2019 – Present
                                    *Delivers a professional, accurate, and friendly                   
                                    dining experience for all guests
                                    *Exceptionally knowledgeable about the menu and
                                    ingredients used
                                    *Effectively suggests menu items and drinks to guests
                                    *Completes side tasks such as stocking, cleaning, and
                                    rolling cutlery while not busy
                                    *Performs food preparation duties such as garnishing
                                    dishes and making espresso-based beverages
 
                                    Mohawk Students’ Association                                      Hamilton, ON
                                    Communications Coordinator                                               April 2017 – April 2019
                                    *Maintained and managed all social media accounts
                                    *Managed a team of 8 student staff
                                    *Developed and implemented social media, marketing, and
                                    communications strategies
                                    *Supported Events Programmer to plan and execute events
                                    *Developed, implemented and maintained the MoDeals Student
                                    Discount Card through various community partnerships
                                    *Organized and managed all campus tours for Mohawk
                                    College
                                    *Supported Events Programmer and Communications Manager
                                    in managing the department’s budget
                                    *Assisted and implemented employee engagement events and
                                    Initiatives
                                    *Worked with Communications and Events team to develop
                                    Sponsorship packages and opportunities for the organization
 
FEED The Social                                                                      Hamilton, ON
Social Media Coordinator                                                       Sept. 2016 – May 2017
*Managed clients’ social media accounts
*Researched for clients’ industries
*Planned corporate networking events for clients
*Reported on all social media expenditures
*Wrote client blogs
*Photographed and edited client photos for social media
                           

                                    Radius Restaurant                                                          Hamilton, ON
                                    Hostess                                                                                   Sept. 2015 – April 2016
                                    *Managed reservations
                                    *Greeted and acknowledged all guests
                                    *Answer questions and offer menu information
                                    *Cleared and set tables

SURGE – Mohawk College’s Entrepreneurship Hub             Hamilton, ON
Social Media and General Promotion Assistant                                   Sept. 2015 – April 2016
*Generated, edited, published, and shared daily social media content
*Created and sent out weekly newsletters
*Assisted in event planning and execution
*Improved brand awareness and website traffic
*Worked with ‘The Agency’ at Mohawk College to develop
social media campaigns and strategies

Kallsen and Stennett Communications
Public Relations Specialist Intern
*Wrote blog posts
*Managed Twitter, Facebook, and Instagram
*Contributed to client meetings and presentations
*Contributed to event planning process and execution
*Developed media lists
*Wrote and issued press releases
*Observed and learned SEO practices

                                    McDonald’s Canada                                                            Hamilton, ON
                                    Swing Manager                                                                       Jan. 2007 – June 2011
                                    *Counted and verified deposits
                                    *Managed all employees in the restaurant
                                    *Dealt with all customer inquiries in-person, via
                                    email and/or over-the-phone
                                    *Completed McDonald’s Canada management training
                                    and Food Handlers course